Courtney Struthers’ Post

Congrats to Kevin Lau for an exceptional customer advocacy masters course with Customer Success Collective! Took some time over the holidays to dive into this robust curriculum and am so glad I did- Kevin not only lays out some tested frameworks but also provides real world examples you can start using today as well as detailed metrics. His guest speakers are also top-notch (including the amazing Barbara Thomas, CAC, CDM, CeM!) Highly recommend to my customer marketing and advocacy peers, check it out here: bit.ly/3jEtHJE

Congratulations to Melissa Sandoval, Member Advocate at Maxor National Pharmacy Services, LLC for winning a CX Innovator Cxcellence award! In her role as Member Advocate, Melissa serves as a Peer Coach to actively share best practices, call handling tips and ways to deliver elevated member service. Thank you Mitch Mann for your nomination! Learn more: https://bit.ly/3g2oqtA

Congratulations to Allison carroll, Member Advocate at Maxor National Pharmacy Services, LLC for being awarded the CX Innovators Cxcellence award! Allison has demonstrated tremendous initiative in her role as a Member Advocate by creating and delivering training and handling complex member situations. Thank you Mitch Mann for your nomination! Learn more https://bit.ly/3g2oqtA

Congratulations to Patrick Patterson, Annette Pierce, Hollon Kohtz and the entire LegalShield team their CX Innovator recognition, a very well-deserved win in Digital Transformation and an honorable mention for Rookie of the Year! They recently started a comprehensive digital transformation of their Contact Center focused on increasing operational efficiency, streamlining technology and delivering actionable business insights, and improving the customer, associate, and agent experience. Learn more https://bit.ly/3g2oqtA

Congratulations to Bruce Sharpe, Tim Houlne and the entire Humach team for their CX Innovators recognition, Honorable Mention in the AI Innovator category! Their application of AI to handle common inquiries, reduce queue times and improve overall CX is #innovative. Learn more https://bit.ly/3g2oqtA

Congratulations to Jim Conner, Kurt Mosher and the Gant Travel team for their CX Innovators honorable mention for Business Impact. With Talkdesk CX Cloud, the team has taken unstructured call volume and turned it into persona-based data that allows them to act on caller trends, staff based on best fit for a particular persona, and improve travel experiences. Learn more https://bit.ly/3g2oqtA

Congratulations to Charles Wayne Keene, Ed.D and The University of Iowa Tippie College of Business for the CX Innovators Awards honorable mention! The Inside Sales Lab at the Tippie College of Business, University of Iowa is an innovative approach to education that gives students hands-on sales experience while providing a sales and marketing resource to partner businesses- all while capturing data for research, and powered by Talkdesk CX Cloud! Learn more https://bit.ly/3g2oqtA

Congratulations to Ken Cohen and the JK Moving Services team for their two CX Innovator Awards for CX Revenue Leader and Social Impact. Amazing fact, the JK Community Farm is the nation’s largest chemical-free nonprofit farm donating 100% of what they grow to those in need. Learn more https://bit.ly/3g2oqtA

Congratulations to Dustin H. and the WaFd Bank team for their recognition in multiple CX Innovators Awards categories for their work designing a superior customer and user experience using state-of-the-art technology and ease-of-use tools, including Talkdesk Financial Services Cloud. Learn more https://bit.ly/3g2oqtA